Cancellation Policy
Your 7-day money-back guarantee and cancellation rights for HomeRunIPTV subscriptions in USA and Canada
1. Voluntary 7-Day Money-Back Guarantee
At HomeRunIPTV, we want you to be completely satisfied with your purchase. That's why we offer a voluntary 7-day money-back guarantee on all HomeRunIPTV subscriptions. This guarantee is offered in addition to any statutory rights you may have under US or Canadian consumer protection laws.
2. Money-Back Guarantee Terms & Conditions
To qualify for a full refund under our 7-day money-back guarantee, the following conditions must be met:
- You purchased your HomeRunIPTV subscription within the last 7 days
- You have used the service for less than 5 total hours of streaming
- You have not abused the free trial period (multiple trial requests)
- You have not shared your HomeRunIPTV credentials with third parties
- The service has not been used for commercial purposes
If these conditions are satisfied, we will refund the full purchase price to your original payment method within 14 days of your refund request for your HomeRunIPTV subscription.
3. How to Request a Refund (Step-by-Step)
To request a refund under our 7-day money-back guarantee, follow these simple steps for your HomeRunIPTV account:
- Contact us via WhatsApp at +1 239-310-9171 – this is the fastest method
- Provide your order details (name, email address, and order date)
- Confirm your usage (less than 5 hours of streaming)
- Receive confirmation within 24 hours of your refund request
- Receive your refund within 14 days to your original payment method
That's it. No complicated forms, no phone calls, no stress. That's how we make your HomeRunIPTV experience risk-free.
4. Statutory Cancellation Rights
In addition to our voluntary money-back guarantee, you may have statutory cancellation rights under applicable consumer protection laws in the United States and Canada. Since IPTV subscriptions are digital services that are provided immediately after contract conclusion, the right of withdrawal expires once the service has been fully performed, provided you expressly consented to the start of the service before the withdrawal period expired. HomeRunIPTV obtains this express consent before contract conclusion.
For your convenience, we offer the simpler and faster 7-day money-back guarantee described above. We encourage you to use our money-back guarantee if you are not satisfied with your HomeRunIPTV service.
5. Sample Cancellation Form
Sample Cancellation Form
(If you wish to cancel your contract, please complete this form and return it to us.)
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To HomeRunIPTV, Email: [email protected], WhatsApp: +1 239-310-9171, Address: 123 Digital Avenue, Suite 500, Los Angeles, CA 90001, USA:
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) for HomeRunIPTV:
Ordered on (*): _____________
Received on (*): _____________
Name of consumer(s): _____________
Address of consumer(s): _____________
Date: _____________
Email address (for refund): _____________
Phone number (optional): _____________
Signature of consumer(s) (only for paper notification): _____________
(*) Delete as appropriate.
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6. Refund Processing Time
7. Subscription Cancellation (No Auto-Renewal)
HomeRunIPTV does not use automatic renewal. Your subscription will end automatically after the period you selected (3, 6, 12, or 24 months). If you wish to cancel before the end of your subscription period, please note that:
- No refunds are provided for unused portions of a subscription (except under the 7-day money-back guarantee)
- Your access will continue until the end of your paid period
- To cancel, simply contact us via WhatsApp and we will confirm your cancellation for your HomeRunIPTV account
You can cancel your HomeRunIPTV subscription at any time by contacting us via WhatsApp or email. Your service will continue until the end of your paid period with no further charges.
8. Specific Information for IPTV Services
IPTV subscriptions are digital services that are provided immediately after contract conclusion. Under US and Canadian consumer protection laws, there is generally no right of withdrawal for such services when the consumer expressly consents to the start of service before the withdrawal period expires. HomeRunIPTV obtains this express consent before contract conclusion. As a service and to provide our customers with maximum security, we nonetheless offer the 7-day money-back guarantee described above for your HomeRunIPTV service.
9. Exceptions to the Money-Back Guarantee
Refunds will not be provided in the following circumstances for your HomeRunIPTV subscription:
- After 7 days from the purchase date
- When usage exceeds 5 hours of streaming
- When the free trial period has been abused (multiple trial requests from the same customer)
- When credentials have been shared with third parties
- When the service has been used for commercial purposes
- For renewal subscriptions (first purchase only)
- When the customer has violated our Terms of Service
10. Chargeback Policy
We encourage customers to contact us directly via WhatsApp before initiating a chargeback with their credit card company or PayPal. Most issues can be resolved quickly through our customer support. If you initiate a chargeback without first contacting us, your HomeRunIPTV service will be suspended immediately, and your account may be permanently blocked. You will be responsible for any fees incurred by HomeRunIPTV as a result of the chargeback.
11. Contact for Cancellation and Refunds
For cancellation requests or questions about our refund policy, please contact us regarding your HomeRunIPTV subscription:
- WhatsApp: +1 239-310-9171 (fastest response)
- Email: [email protected]
- Mail: 123 Digital Avenue, Suite 500, Los Angeles, CA 90001, USA
When submitting a cancellation request, please provide your name, email address, and order number (if available). We will confirm receipt of your cancellation request within 24 hours and process your refund as quickly as possible for your HomeRunIPTV account.