Privacy Policy

1. Responsible Entity and Data Protection

The responsible entity for data processing under applicable privacy laws (including GDPR, CCPA, and PIPEDA) is:

HomeRunIPTV
Email: [email protected]
WhatsApp: +1 239-310-9171
Address: 123 Digital Avenue, Suite 500, Los Angeles, CA 90001, USA

We have not appointed a formal Data Protection Officer as we are not required to do so. For privacy questions, you can contact us at any time via email or WhatsApp regarding your HomeRunIPTV account.

2. General Information

Protecting your personal data is important to us. We treat your personal data confidentially and in accordance with applicable data protection regulations (GDPR for European users, CCPA for California residents, PIPEDA for Canadian users) and this privacy policy. Use of our website is generally possible without providing personal data. Where personal data is collected on our pages (such as name, address, or email addresses), this is done on a voluntary basis wherever possible. This data will not be passed on to third parties without your explicit consent.

Please note that data transmission over the Internet (e.g., when communicating via email or WhatsApp) may have security vulnerabilities. Complete protection of data from third-party access is not possible. However, we use industry-standard encryption (SSL/TLS) to protect your HomeRunIPTV account information.

3. Collection and Processing of Personal Data

We collect, process, and use personal data only when you voluntarily provide it to us, for example, as part of an inquiry, order, or when contacting us via WhatsApp for HomeRunIPTV. Which data is collected can be seen from the respective input forms. We use this data for contract processing, handling your inquiries, and for the technical administration of HomeRunIPTV.

The following data is collected when ordering HomeRunIPTV:

• Name – for personal communication and billing
• Email Address – for sending login credentials, invoices, and important updates about your HomeRunIPTV subscription
• Phone Number – for WhatsApp support and subscription management
• IP Address – for technical support, security, and fraud prevention
• Payment Information – processed through secure payment providers (we do not store credit card details)
• MAC Address – when using MAG Boxes for activation

4. Legal Basis for Processing

Your personal data is processed on the following legal bases:

• Contract Performance (GDPR Art. 6(1)(b) / CCPA performance of contract) – for providing our IPTV service
• Legitimate Interests (GDPR Art. 6(1)(f) / CCPA business purposes) – for customer service, fraud prevention, and service improvement
• Legal Obligation (GDPR Art. 6(1)(c) / CCPA legal compliance) – for compliance with tax and administrative obligations
• Consent (GDPR Art. 6(1)(a) / CCPA opt-in) – for marketing communications (if applicable)

5. Purposes of Data Processing

We use your personal data exclusively for the following purposes related to your HomeRunIPTV service:

• Providing our IPTV service with 20,000+ live channels and 60,000+ VOD content in 4K/8K quality
• Processing payments via Credit Card, PayPal, or Cryptocurrency
• Customer support via WhatsApp, email, and phone (24/7 support from USA for HomeRunIPTV)
• Informing you about important changes, maintenance, or subscription renewals
• Improving our service and user experience
• Fraud prevention and combating abuse

6. Sharing Data with Third Parties

Your personal data will not be passed on to third parties for purposes other than those listed below. We only share your data with third parties if:

• You have given your explicit consent (GDPR Art. 6(1)(a) / CCPA opt-in),
• Sharing is necessary for contract fulfillment (GDPR Art. 6(1)(b) / CCPA performance of contract),
• There is a legal obligation (GDPR Art. 6(1)(c) / CCPA legal compliance), or
• Sharing is necessary to protect legitimate interests (GDPR Art. 6(1)(f) / CCPA business purposes).

Recipients of your data may include:

• Payment Processors (PayPal, Cryptocurrency providers) – for secure payment processing. These are data processors that comply with applicable privacy laws.
• Hosting Partners – for providing our servers and technical infrastructure for HomeRunIPTV.
• WhatsApp (Meta) – for customer communication and support.

We never sell your personal data to third parties. All external providers we use have privacy agreements that meet GDPR, CCPA, and PIPEDA standards for your HomeRunIPTV service.

7. Storage Duration

We store your personal data only as long as necessary for the purposes for which it was collected or as required by legal retention periods:

• Account Data – for the duration of your active subscription + 12 months after termination (for legal and administrative purposes)
• Communication Data (WhatsApp/Email) – 24 months after last contact
• Payment Data – 7 years (legal retention period for financial records)
• Technical Logs (IP addresses) – maximum 12 months

8. Your Rights Under GDPR, CCPA, and PIPEDA

As a data subject, you have the following rights, which you can exercise at any time free of charge:

For Users in the European Union (GDPR):

• Right to Access (Art. 15 GDPR) – You can request information about the data stored about you.
• Right to Rectification (Art. 16 GDPR) – You can request correction of incorrect data or completion of incomplete data.
• Right to Erasure (Art. 17 GDPR) – You can request deletion of your data.
• Right to Restrict Processing (Art. 18 GDPR) – You can request restriction of processing of your data.
• Right to Data Portability (Art. 20 GDPR) – You can request transfer of your data in a machine-readable format.
• Right to Object (Art. 21 GDPR) – You can object to the processing of your data.
• Right to Withdraw Consent (Art. 7(3) GDPR) – You can withdraw previously given consent at any time with future effect.

For Users in California (CCPA/CPRA):

• Right to Know – What personal information we collect, use, and share
• Right to Delete – Request deletion of your personal information
• Right to Opt-Out – Of the sale of your personal information (we do not sell data)
• Right to Correct – Inaccurate personal information
• Right to Non-Discrimination – For exercising your CCPA rights

For Users in Canada (PIPEDA):

• Right to Access – Your personal information held by HomeRunIPTV
• Right to Challenge Accuracy – And request corrections
• Right to Withdraw Consent – At any time, subject to legal or contractual restrictions

To exercise your rights, contact us via WhatsApp or email. We will process your request within 30 days as required by applicable law for your HomeRunIPTV account.

9. SSL/TLS Encryption

For security reasons and to protect the transmission of confidential content, such as inquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties, protecting your HomeRunIPTV account information.

10. Cookies

Our website only uses functional and analytical cookies to make the website functional and improve it. We do not use tracking cookies for advertising purposes. You can disable cookies through your browser settings, which may affect the functionality of the website for your HomeRunIPTV experience.

11. Privacy in WhatsApp Communication

We use WhatsApp Business for customer communication. WhatsApp (part of Meta) may process certain data. We have a data processing agreement with Meta and only use WhatsApp Business features. For information about data processing on WhatsApp, please see WhatsApp's privacy policy regarding your HomeRunIPTV support inquiries.

12. Children's Privacy

Our service is not directed to children under 18 years of age. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child under 18, please contact us so we can delete this information from your HomeRunIPTV account records.

13. California Privacy Rights (CCPA)

If you are a California resident, California law provides you with specific rights regarding your personal information. We do not sell your personal information. In the preceding 12 months, we have not sold any personal information of California residents. For more information about your California privacy rights, contact us regarding your HomeRunIPTV account.

14. Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies. We are accountable for all personal information in our control. We have designated a privacy officer who can be contacted at [email protected] for any HomeRunIPTV privacy concerns.

15. Changes to the Privacy Policy

We reserve the right to change this privacy policy as needed to comply with changed legal requirements or changes to our service for HomeRunIPTV. The most current version is available on this page with the date of the last change. For important changes, we will actively inform you via WhatsApp or email about your HomeRunIPTV service.

16. Right to Complain to a Supervisory Authority

You have the right to complain to a data protection supervisory authority about our processing of your personal data. However, we would appreciate it if you would contact us first so we can work together to find a solution for your HomeRunIPTV concerns.

For US users (California): California Privacy Protection Agency
https://cppa.ca.gov/

For Canadian users: Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca/

17. Contact for Privacy Questions

For privacy questions, to exercise your rights, or about this privacy policy, please contact us regarding your HomeRunIPTV account:

• Email: [email protected]
• WhatsApp: +1 239-310-9171

We are happy to help with any questions about HomeRunIPTV and the associated data protection aspects of your HomeRunIPTV experience across USA and Canada.